When we take on a new client’s office cleaning, we often hear the same problems that they experienced with their previous cleaning contract provider, over and over again. At NowThen Cleaners we like solutions, not problems! Here are some of our solutions to frequent common problems experienced when using other cleaning companies.
Cleaners not turned up?
We have excellent communication channels with our operatives, and if they are unable to attend for any reason, we will deploy one of our mobile cleaning teams. If a mobile team isn’t available then our operations management team will be down to cover in no time.
Cleaners not doing the time paid for?
We have our very own geo-located app, where staff can check in at the start of the job, and check out at the end. This enables us to verify that the full time is being completed.
Cleaning not up to standard?
We create bespoke checklists so that all areas are covered and can be tackled in the most time-efficient manner. We also carry out regular quality audits to ensure that the checklists are indeed being adhered to.
Being charged inaccurately?
Our geo-located time tracking app is linked to our invoicing process so that you are only billed for the time you receive.
Lack of communication?
Our dedicated account managers and management team make it their duty to always communicate with our clients, should there be a change to your office cleaning.
Get the most out of your budget when appointing your cleaning company, and allow us to take away the headache of your office cleaning.
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