Frequently Asked Questions
How to book your clean
All you have to do is fill out our secure booking form, selecting the time and date that you want us to clean your home. It's as simple as that and will only take you 60 seconds. Once you have completed your booking you will receive a confirmation email instantly.
Yes. We need to take payment information to book your appointment, but your card will not be charged until after your cleaning has been successfully completed. Guaranteed.
It is simple to amend or cancel your booking, you can either login to your account or please email us at [email protected] and we will take care of your request. Please give us 48 hours notice if you wish to cancel your booking otherwise the payment will be taken for the full amount due for the confirmed booking.
On the day of your clean
Our cleaners will arrive just before the scheduled start time of your clean, however in instances of heavy traffic please allow a 30 minute window for your cleaner to arrive.
We typically send teams of 2, but for smaller properties we will usually send just one cleaner to get the job done.
Yes, if you would like to add supplies to your booking our cleaning teams can come completely prepared to make your house shine! They will bring the following:
- Vacuum cleaner (if you don’t have one)
- Mop and bucket
- Kitchen and bathroom cleaner
- Window and glass cleaner
- Furniture spray
- Oven cleaner
- Non abrasive spray
- Non abrasive cleaner
- Sponge cleaners
- Cloths for windows, floors, furniture
- Steel scourers
- Gloves
- Products against lime scale and mould
Our services
We have made it easy to book a cleaner with our flat-rate pricing based on the number of bedrooms in your home. That means you don't need to try to work out how many hours it might take to make your home sparkle. To view our pricing go to our Pricing page. There are no surprises with our pricing. It's as simple as that.
We offer three types of cleaning service. A hourly cleaning service which a lighter clean that covers all the important areas of the house, perfect if you book a regular clean with us. A deep clean which is a more thorough clean which we recommend if you house hasn't been cleaned professionally in the last month. We also offer move in/move out cleans (end of tenancy cleaning) which includes the spot cleaning of all walls and cleaning inside all of your cupboards. We can also offer you extra cleaning services. To see our checklists please visit our pricing page.
All of our cleaners work to a checklist that we guarantee to complete. They work through your home, ticking off the tasks as they complete them. Once they have finished all of the tasks on the checklist they leave the checklist behind for you. That way you can be confident that all of the tasks have been completed to the highest standard. For our hourly service, you can request what is prioritised in the time, once the time is up the NowThen Cleaner will leave and advise what they managed to do in the time.
A deep clean is recommended to all first time customers or if you haven't had a clean in the previous 2 months. Visit our pricing page now to see what tasks make up a deep clean.
Yes. We recommend that you book a move in / move out clean to get the place in ship shape before your tenancy ends, this will help enable your landlord/ estate agent to return you/ your deposit.
Alternatively if you are a landlord yourself we can help clean before you new tenants move in. If you have a multi-house cleaning requirement please get in touch [email protected]
We want to keep our services clear and transparent for you, so you know exactly what you are getting.
We have worked hard on developing a price structure that balances a quality clean with a fair price for you and a fair wage for our cleaners.
We currently provide the following extras
- Clean inside your windows
- Clean inside your oven
- Clean inside your fridge
We are looking to add more extras, depending on your needs and requirements. If you have any extras that you want doing, that are not listed above, please get in touch with us at: [email protected]
About your booking
Of course! We advise you to do so, to keep your home at its absolute best, allowing you to enjoy your home.
We also offer great discounts to our regular customers.
Sure you can, we operate Monday through Friday, our first booking slot is 8.30am and our last is 2.30pm.
Next day availability - book online instantly and schedule your home
cleaning for as early as tomorrow.
If we are fully booked for the time slot you require, we will be in touch to reschedule straight away.
Sheffield, South Yorkshire
Leeds, West Yorkshire
We are a local company specialising in the Sheffield area.
If you are not based in Sheffield but are interested in our services please contact us and we will be in touch.
Of course you can, on the secure booking form you can leave any instructions, special requests in the instructions section.
Alternatively if you want to make a special request prior to booking, please contact us.
We will contact you shortly after you book to confirm availability of your requested date/time.
Look out for an email from us with all the details.
For your security and peace of mind we never charge until after the cleaning has been performed, and you receive an email receipt instantly.
You can edit your booking by logging in to your account.
All edits must be made 24 hours before a clean takes place.
We also offer great discounts to our regular bookers:
- Weekly £22 Hourly Rate
- Bi-Weekly £24 Hourly Rate
- One-off £30 Hourly Rate
Billing & Payment
Simple, simply enter your discount code on the booking form to put it to use.
We take your credit or debit card details at the time of booking however we will only collect payment after your cleaning service has been performed. We accept all major credit cards (including American Express) and debit cards for payment.
For your security and peace of mind we never charge until after the cleaning has been performed, and you receive an email receipt instantly.
Yes it is, our payment technology is provided by Stripe. Their SSL encrypted, PCL compliant system is completely secure and trusted by companies worldwide. Read more about them on stripe.com
If you cancel your clean within 48 hours of the scheduled time, payment will be taken for the full amount due for the confirmed booking.
Insurance & Keys
We sure do, for your peace of mind we ensure our cleaners are fully insured when in your home. Accidents can happen which is exactly why we have comprehensive insurance cover.
We have £5 million public liability insurance.
If you have any questions about our policy please email [email protected].
Yes, our cleaners are covered under our insurance when cleaning your home.
No is the simple answer, all you need to do is ensure the cleaner can gain access to your house. Whether you leave a key with the neighbour, friend or safe space on the property, just be sure to leave instructions when you book your clean.
Of course, this is totally up to you. If you book regularly with us we will ensure you have the same cleaner, and you are free to leave your key with them.
NowThen Cleaners
We only work with the best local professionals to provide you with the best clean. We pride ourselves on looking after our cleaners, making sure they are happy and receive a wage that they deserve.
About our cleaners:
- Minimum 1 year experience
- They Can Provide all cleaning supplies (inc. Vacuum cleaner)
- Work in teams for effective cleaning
- Clean to a set checklist, never miss a spot
- Rigorous selection process, interviewed in person
- Reference checked
NowThen Cleaners
Take pride in each and every clean, and eagerly await your feedback.
If you feel you have what it takes to become a NowThen cleaner and would like to apply please visit the join the team page.
Of course if your usual cleaner is not available, we can provide a new cleaner for you.
We take great pride in looking after our cleaners. We work hard to ensure they get a fair wage, and are well looked after as they look after your home.
Yes, assuming you are happy with your cleaning team you will always get the same cleaning team.
If you would like to share us your feedback of our services, please either visit the contact us page or email [email protected]
