Ask us anything.

Online, on our booking form. Choose the service, choose the date and time, and you are done. Most people finish in under a minute. There is no quote call and no home visit, and you see your price on screen before you confirm anything.

Book a clean →

Shortly afterwards, not instantly. The slots on the form are an indication of our availability. Before we confirm, we check that the right team is free for the job, because a two-hour clean and a large deep clean need very different people and time.

Most bookings are confirmed as booked. Occasionally, usually with a very large clean, we need enough of the team free to do it, and we will offer you alternative dates. Nothing is confirmed until you have agreed a time, and your card is not charged in the meantime.

Yes. Card details are taken at the time of booking, but nothing is charged until after your clean has been completed. Payment runs through Stripe, so your full card number never reaches us.

Not far. Where a slot is open you can often book for the next day. Morning slots go first, so if you want a particular time every week it is worth booking a little further out.

Monday to Friday. The earliest start is 8:30am and the latest start is 2:30pm. We do not clean at weekends.

Yes. There is an Instructions box on the booking form. Tell us the things that matter to you: the room that always gets skipped, the surface that needs a particular product, where the key is, which cupboard the bin bags live in. Reasonable requests are part of the job, not an extra.

Thirty-six areas across Sheffield for home cleaning, from Stocksbridge in the north to Mosborough in the south-east. Check your area →

Commercial cleaning coverage is much wider. Contracts run across Yorkshire, Derbyshire, Greater Manchester, Nottinghamshire and Lincolnshire.

£28 per hour weekly. £30 per hour fortnightly. Supplies are included in that, and so is VAT. Nothing is added afterwards.

Regular house cleaning →

One-off work is priced by the job, before you book:

• Hourly: from £144, minimum booking four hours. You choose the priorities, we work through as much as we can.
• Deep clean: from £186, priced on the number of bedrooms. For a home that is lived in.
• Move-in / move-out: from £228, priced on the number of bedrooms. Our most thorough clean, for an empty property.

All include VAT and supplies, and the figure is on screen before you confirm. One-off & end of tenancy →

Because they are different jobs. A regular clean maintains a home you are already on top of, so you choose how many hours you want.

A deep or end of tenancy clean has to reach a finished standard, however long that takes. Pricing that by the hour would make your bill depend on how quickly we worked, and that is not your problem to carry.

The regular rate is the discount. £28 weekly and £30 fortnightly sit well below what the same work costs as a one-off, and the rate holds for as long as you keep the schedule. There is no introductory price that climbs later.

Yes, as standard. Our teams arrive with vacuums, mops, cloths and the products the job needs. Nothing to buy, nothing to leave out, nothing to remember on the morning of your clean.

If you want us to use your own products, for an allergy, a surface that needs something particular, or just a preference, say so in the Instructions box and we will.

• Carpet cleaning: from £80, priced per room
• Internal window cleaning: from £50, priced on the number of bedrooms
• Oven cleaning: from £55, single or double
• Fridge cleaning: from £30, single or double

Add any of them on the booking form and the price updates before you confirm.

No, not anywhere in the thirty-six Sheffield areas we cover. The price on the booking form is the price, whichever end of the city you are.

Yes. Every price shown on this site includes VAT. What you see is what leaves your account.

Just before your start time. Sheffield traffic being what it is, allow a 30-minute window around it.

Usually a team of two. For shorter visits of around two hours we may send one cleaner, who covers the same work to the same standard. If you would prefer a pair either way, say so on the booking form.

No. All we need is a way in. A good number of our customers are at work and simply come home to a clean house.

Pets are your responsibility while we are there. Either keep them out of the house for the clean, or be at home and keep them with you. A shut door or a spell in the garden is fine.

Our cleaners cannot supervise pets, and if a pet has been left loose in the house and the team is not comfortable working around it, the clean will be cancelled and charged. Tell us about pets in the booking notes so the team knows before they arrive.

Yes, if you want to. It is your call. Book regularly and you get the same team every visit, which is what makes leaving a key sensible in the first place.

On a regular schedule, yes. The same people learn your home, and you stop having to explain it every fortnight.

For one-off bookings we send whoever is available on the day. We try to keep it consistent if you book again, but we do not promise what we cannot control.

We send a replacement instead of cancelling on you. Holidays and illness happen. Your clean still goes ahead, and your notes go with it so the cover team knows your home.

Deep cleans and move-in / out cleans follow a published checklist that we guarantee to complete. Both are on the site. Read them before you book, not after:

• The deep cleaning checklist
• The move-in / move-out checklist

Regular cleans work differently. They are shaped around your home and your instructions, not a fixed list.

Mould, faeces, infestations and other biohazards. These need specialist providers with the right training, equipment and insurance, and a cleaning company that says otherwise is not doing you a favour. We also do not move heavy furniture or appliances or clean external windows above ground level.

If the team arrive and find one of these, they will leave the affected area, and if it means the clean cannot go ahead the visit is charged. The scope of every clean is the checklist on the booking form; anything not on it is by arrangement.

Log into your account, or email hello@nowthencleaners.co.uk. You can also call 0114 212 7030 if that is easier. Cancellations are the one thing we are glad to take over the phone.

72 hours, for any change or any cancellation. Inside 72 hours, the booking is charged in full.

That is one rule for every clean, regular or one-off. Ending a regular arrangement altogether is different: that takes 14 days' notice, and the 72-hour rule still applies to any clean already booked inside those 14 days.

Because a slot is a cleaner's working day. Once we are inside three days we cannot fill the gap, and the team still gets paid for the time they set aside for you.

We would sooner tell you that plainly than hide a fee in the terms. It is the same reason our cleaners are employed, not sent out self-employed to carry the risk themselves.

Yes. Holidays, decorators, a week when the house is full of people. Tell us at least 72 hours ahead and we will skip that visit and pick the schedule back up next time. Your rate is unaffected.

Tell us in your account or by email, giving 14 days' notice. Any clean already booked inside those 14 days still runs, and the 72-hour rule applies to it like any other booking. Cancel inside that window and it is charged.

By card. You enter your details when you book, and we charge the card after the clean is finished, never before it.

Once the clean has been completed. A receipt lands in your inbox straight away, so the charge and the work always match up.

Yes. Payments are handled by Stripe, whose SSL-encrypted, PCI-compliant system processes card payments for millions of businesses worldwide. Your full card number is never stored on our systems.

Enter it on the booking form. The total updates on screen before you confirm, so you can see it has worked.

Yes. £5 million of public liability insurance, and every cleaner working in your home is covered by it. Not the cleaner's own policy: ours.

Yes. Our cleaners are employed by NowThen Cleaners and work on our own teams. We are not an agency passing your job to whoever is free.

It is why we can offer the same team every week, and why there is someone to hold responsible if a job is not right. More about how we are set up →

A minimum of one year's professional cleaning experience just to be considered. Then two rounds of interview, reference checks, and a practical cleaning trial assessed by one of our domestic managers before anyone is sent to a customer's home.

We work at it. They are employed, not pushed out self-employed, paid a fair and competitive wage, and given the equipment and products to do the job well.

It shows in the part of the business that is hardest to fake: our average regular household has now had 73 cleans with the same company.

Tell us. After every clean you get a ratings email. That is the fastest route and it comes straight to us. You can also email hello@nowthencleaners.co.uk.

If something has been missed we would far sooner come back and put it right than have you go elsewhere without telling us.

Since 2015. Eleven years, from Sheffield. In that time we have carried out 35,611 house cleans for 1,487 households, and we now run over 1,500 commercial cleaning hours a week alongside the domestic side.

We are usually hiring, and we would sooner train a good person than settle for a warm body. Cleaning jobs in Sheffield →